Returns & Exchanges
At Sugar Plum, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, you can return your items within 30 days of receipt. Please ensure that products are unused and in their original packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Products
Carefully place the items in their original boxes and secure them in a shipping mailer to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned products, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing