Frequently Asked Questions

Everything you need to know about your Sugar Plum experience.

Are Sugar Plum products cruelty-free and vegan?

Yes! We are proud to be 100% cruelty-free. The majority of our products are also vegan, and you can find a full list of ingredients on each product page to verify specific items.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its journey.

What is your return policy for opened cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.

Do you offer international shipping?

Currently, Sugar Plum ships to the United States, Canada, and the UK. We are working hard to expand our sweet reach to more countries in the near future.

How can I check the status of my order?

You can check your order status by logging into your account on our website or by clicking the 'Track Order' link found in your confirmation email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.